Joyce Rhodes
318 Ward St.
Houston, TX 77082
(902) 555 - 0275
Objective
A challenging position in Technical Support.
Strengths
?Project Management Team Building & Leadership
?Process Improvement
?Excellent oral and written communication skills.
?Proven ability to reach goals.
?Strong organizational and analytical skills.?
?Excellent customer service skills.
?Detail-oriented
.?
Experience
Billings Corporation,
Houston, TX
Technical Support
Representative, 1997 - Present
Sporta Software, San Jose, CA
Provided effective and consistent technical support. Researched
technical solutions.?Responsible for
publishing and maintaining technical support webpage.?Managed staff of six technical support
representatives.
Phoenix Corporation,
Houston, TX
Customer Service
Representative, 1993 - 1997
Performed tasks related to answering customer inquiries received via
telephone, in person, or through applications and correspondence. Interacted
with customers; provided program information, rules, regulations, laws and
policy and procedures.
?
Education
Houston City College?
A.A., Business Administration, 1992?
References
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?Available on request.
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